GrillowDeleting your data
A single comment
Delete it from the comment itself, on the website or in the extension. It disappears from every thread immediately, along with any replies to it.
The row is kept in the database after that, so that a deletion made by mistake can be undone and so that a comment cannot be erased out from under a complaint. It is not visible to anyone. It is destroyed when you delete your account.
Your whole account
Email privacy@grillow.xyz from the address on the Google or Facebook account you signed in with, and say you want your account deleted. There is no form, and you do not have to give a reason.
We reply to confirm, then delete. It is done by hand today, so allow a few days; it will always be within 30 days of your request.
What is destroyed
- your account and sign-in record, including your email address;
- your profile — display name and picture;
- every comment and reply you have written, including ones you had already deleted;
- every GIF attached to them;
- every like and every cookedness vote you have cast;
- any report you have filed.
Nothing of yours is kept behind the scenes, and nothing is anonymised and retained — the rows are removed.
What is not affected
- Listings. The address, link and photograph of a property stay, because they describe a building rather than you. They contain nothing about you.
- Backups. Our database provider keeps encrypted backups. Your information may remain in those for up to 30 days before ageing out. It is not accessible to the site, and it is not restored.
- Server logs. Short-lived request logs held by our host and database provider expire on their own schedules.
- Other people’s copies. We cannot reach a screenshot somebody took or a page a search engine cached. We remove ours and ask search engines to drop the page; the rest is out of our hands.
One thing people get wrong
Removing Grillow from your Google or Facebook account settings stops you signing in again. It does not tell us anything — it tells them. If you want your data gone, send the email as well.
Getting a copy first
If you want what you have written before it goes, ask in the same email and we will send it to you in a machine-readable file. Deletion waits until you have it.
If we get it wrong
Write to privacy@grillow.xyz. If you are in the UK or the EEA you may also complain to your data protection authority — see the privacy policy for who that is.